Fraud Prevention

Protecting our customers is a priority

Unfortunately there are people who use money services for illegal activities that deliberately defraud and harm consumers. These criminals will lie to convince you to wire money or send a money order or prepaid card to them, and then you won’t be able to get your money back. The best way to stop them is to learn how they’ll try to trick you. Fidelity Express is committed to educating you so you don’t become a victim of fraud.

It’s our goal to educate consumers on ways to safeguard their money and personal information and avoid becoming a victim of consumer fraud. Keep in mind that other scams exist, so it’s always safest to use common sense when sending money. The most important tip we can give is, do not send money to someone you do not know.

Many fraudsters target older adults and use the phone to try to trick and cheat them into sending money. They might pressure you or threaten you, or become increasingly aggressive.

If you sent a Fidelity Express Money Order to a potential fraudster, please call our Consumer Care Center at (800) 621-8030 for assistance.


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